We are thankful to have you as a customer and want you to have a satisfying shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when your package was delivered. If the item is personalized we do not accept returns. Returned jewelry needs to be in its original condition, not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.
Please contact us first if you need help or additional information on your order. We are always here to be of help.
30 Day RETURNS: There is a Limited 30 Day Return policy
Star Fire Moissanite guarantees and stands behind all of our products and that it will be made according to your order. If you receive your Order with an error made by us we will immediately produce a corrected product and expedite the shipping for you. We'll also pay the return shipping cost if the return is a result of our error (you received an incorrect or defective ring, etc.).
If you need to return within the 30 day returns period, please Contact Us with your order number and details about your return. We will respond quickly with instructions for how to return your order and work out any replacement details. We will do all possible to make you the perfect wedding band.